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商务英语实战学习：解决冲突(1)

核心学习：Managing Conflict 解决冲突

Steve: Hi Mike. Have you met the new hire in theBusiness Development Department?

史蒂夫：嗨麦克，你见过业务开发部新来的职员了吗?

Mike: No, I haven't had the pleasure yet.

麦克：没有，我还没有这份荣幸。

Steve: Trust me - it's not a pleasure to meet him!

史蒂夫：相信我，跟他见面不是什么好事!

Mike: Steve! That's not like you at all to say nasty things about a colleague.

麦克：史蒂夫!说同事坏话可一点儿也不像你的作风。

Michael: Black, bitter and strong I suppose.

迈克尔：我想我们只能喝苦而浓烈的黑咖啡了。

Steve: Well just wait to you meet him. I think he is a real pig.

史蒂夫：好吧，等你见了他就知道了。我觉得他真是一头猪。

Mike: Why do you have that impression?

麦克：你为什么会有这种印象?

Steve: He is rude, unfriendly and too pushy.

史蒂夫：他很粗鲁、不友好还特别爱出风头。

Mike: Maybe he is just suffering from culture shock being in a new company.

麦克：也许刚到一个新公司他还不习惯。

Steve: Well he needs to learn the culture of this office pretty quickly or he will make lots ofenemies.

史蒂夫：他需要尽快学会适应这个公司的习惯，否则他会树很多敌人。

Mike: Its up to us to help him make friends then!

麦克：这得靠我们来帮他交朋友!

商务英语实战学习：解决冲突(2)

简析

1) New Hire: a new member of staff

新成员

ex:I always try to ask new hires to lunch on theirfirst day to make them feel more relaxed.

我总是尽量在新员工上班的第一天邀请他们一起吃午餐，这样他们就会更放松易一些。

2) Nasty: mean, unfriendly

刻薄、不友好

ex:When I was younger there was a nasty dog next door that always barked at me in themornings.

我小的时候邻家有一条讨厌的狗，早晨它总是冲着我叫。

3) Impression: your view of someone's character

印象，你对别人的看法

ex:There is an old saying that you can only make one first impression. People will often judgeyou by their first impression of you.

有一句老话这样说，第一印象只能有一次，人们总是根据他们对你的第一印象来评价你。

4) Pushy: too aggressive

很好斗的、好胜的

ex:When I went to buy a new TV that sales guy was so pushy that I just left the store.

我去买新电视的时候那个男售货员对热心过度，近乎粗鲁，我气得离开了商店。

商务英语实战学习：解决冲突(3)

Ⅲ.课文篇

Most people spend around 10 hours per day, or 40 hours a week, at work. In every office, just like life ingeneral, there will be people that you like and peoplethat you dislike.

大多数人都会有每天十小时或者每周四十小时左右的时间花在工作上。在每个办公室里，就像在生活中一样，你总会遇到你喜欢的和不喜欢的人。

You often hear people talking about the need to beprofessional at work. One definition ofprofessional is 'working effectively and efficiently with people that you don't like."

你常听人说起工作时需要具备职业素质。对职业素质其中的一个解释就是“有效率地工作，而且能很好地跟你不喜欢的人一起工作。”

Conflict is when two or more people argue or fight and obviously you are more likely to fightwith people that you don't really like. Therefore managing conflict in the workplace is a veryvaluable skill that everyone should master.

冲突是指两个人或更多人争吵或动手打架。很显然你更容易跟你不喜欢的人发生冲突。因此处理好公司内部里的冲突问题是一项很重要的技能，人人都应该掌握。

Sometimes you can manage conflict simply by avoiding it. If you know that you are likely tohave a disagreement with a particular person, you can try to stay out of their way and nothave any interaction with them.

有的时候你可以单纯地避免冲突来解决问题。如果你知道你可能会跟某个人在意见上发生分歧，你可以尽量避开他们，不跟他们有任何接触。

But that is impossible if you work directly with them or if they are your boss or if you are theirmanager. In those cases, remember to remain calm and clear-headed. Even if they start to yelland scream, it is always best if you speak in a low voice and make your points logically andclearly.

但如果你直接跟他们一起工作或者他们是你的老板你是他们的经理，上述建议就行不通了。在这些情况下，记住要保持平静和头脑清醒。即便他们开始大声喊叫或尖叫，你最好低声说把自己的观点清晰而有逻辑阐述出来。

If you know that an argument is unavoidable, then try to take the discussion out of the officeand away from other staff. You don't want staff to see you argue with others and they don'twant to hear you yelling at each other. Go to a quiet place away from the office and resolveyour differences there.

如果你知道一场争论是在所难免的，那么尽量在办公室外面进行讨论，离其他同事远一些。你不希望同事们看到你跟别人争吵，他们也不愿意听到你们互相喊叫。在办公室外面找一个安静的地方，在那里解决你们的问题。

Never call a colleague insulting names or use violence - no matter what!

不论发生什么事永远不要在称呼上侮辱同事或使用暴力。

商务英语实战学习：解决冲突(4).

.对话篇

Beth: Can you help me with a small problem Sally?

贝斯：萨莉你能帮我解决一个小问题吗?

Sally: You know that I would usually, but today Ihave to go on a course.

萨莉：你知道如果是平常我会帮你的，可是今天我要去上课。

Beth: That sounds interesting. What type of courseis it?

贝斯：听起来挺有意思的。你上的是什么课?

Sally: It is a course to learn about managing conflict in the work place.

萨莉：学习怎样解决公司里的.冲突问题。

Beth: Why do you need to go on a conflict management course? Everyone likes you!

贝斯：你为什么还要学怎样处理冲突呢?每个人都喜欢你。

Sally: Those are the types of skills that every good manager should learn! I hope that it willhelp me to be a better manager in the future.

萨莉：这些是每一名优秀的经理都应该学的技巧!我希望将来这会有助我当一名更合格的经理。考生如果怕自己错过考试报名时间和考试时间的话，可以 免费预约短信提醒，届时会以短信的方式提醒大家报名和考试时间。

Beth: You are already my favorite manager Sally! I love working for you!

贝斯：萨利你现在就已经是我最喜欢的经理了!我喜欢为你工作!

Sally: Thanks for saying that Beth - I will remember it when I have to review your salary andbonus at the end of the year!

萨利：谢谢你能这么说贝斯，年终审核你的工资和奖金的时候我会想起你的话!