随着经济全球化，英语已经成为了全球的共同语言，所以很多时候我们都会接触到或者用到英语，以下是小编给大家整理的购物英语口语 Unit12: 处理退货的事，希望可以帮到大家

C= Customer S= Salesperson

The customer has just picked out a shirt and a pair of pants and the salesperson is gift-wrapping them for him.

顾客只挑了一件衬衫和一条裤子，接着店员把它们包起来给他。

C: What is your policy on returns?

顾客：你们怎么处理退货的事?

S:If you bring them back with your receipt within seven days, you'll get a full refund. Also, if you need alterations to the pants, just bring them in and we'll do them for free.

店员：如果您在7日之内携带收据退货，就可全额退款。此外，如果您需修改裤子，就把它们带来，我们会免费服务。

C: Sounds good.

顾客：听起来不错。

S: That'll be $70, please. Will you be paying by cash or charge?

店员：一共70美元，您要付现金还是刷卡呢?

C: Charge. Here's my card.

顾客：刷卡，这是我的卡。

S: Okay, sir, here you are. Thank you very much.

店员：好了，先生，请收回去。非常谢谢您。

C: Thank you.

顾客：谢谢。

单词学习笔记

1.pick out... 挑选……

例：Tracy went to the department store to pick out some gifts for her friends.

(特蕾西到百货公司为她朋友挑选一些礼物。)

2.bring sth back 带回某物

= bring back sth

例：Mr. Wilson made a business trip to. Europe and brought back some souvenirs for his children.

(威尔森先生到欧洲出差，并为他的孩子带回一些纪念品。)

3.receipt n.收据

4.refund n.退款

5.alteration n. 修改;改变

alter vt. 修改(衣服，房屋等);改变(形状，外貌等)

make an alteration to sth 修改/变更某物

例：Because of his spy's report, the general made several alterations to his battle plan.

(由于情报人员的报告，那位将军把作战计划做了几项修正。)

Your skirt should be altered; it's too long.

(你的裙子应该改一改，它太长了。)

6.本文：

Sounds good 听来不错。

= It sounds good.

7.cash n.现金 & vt. 兑现，兑付(支票等)

cash in on... 利用……

= make use of...

例：I hate people who cash in on others' sympathy.

(我痛恨那些利用他人同情心的人。)

8.本文：

... paying by cash or charge? ……现还是刷卡?

= ... paying by cash or by charge?

charge n. 刷卡