学习英语中词汇是一个基本的入门，针对不同阶段的人群，需要学习词汇也是不同的，而在商务交往中对于词汇量有着更高的要求，那么关于商务交往中关于客户投诉都有哪些必备词汇呢 ?以下是小编给大家整理的商务英语1000必备单词 Unit 12 Customer Complaints 客户投诉，希望可以帮到大家

Unit 12 Customer Complaints

第12单元 客户投诉

apologize

We apologize for our mistake.

抱歉;致歉

我们对所造成的错误致上歉意。

break down

The printer is always breaking down.

故障

这台印表机老是故障。

claim

The claim was not approved by the insurance company.

(保险)理赔;费用申请

保险公司并未核准这项理赔。

complaint

Let's begin with the recent complaints about customer service that we've received.

抱怨;不满

我们就从最近客服部所接到的客诉开始讨论。

criticism

The online auction company has been under intense criticism lately.

批评

这家线上拍卖公司近来饱受严厉批评。

defective

You can get refunds on any damaged or defective merchandise.

瑕疵的;有缺陷的

任何损坏或瑕疵商品皆可退款。

feedback

I'm interested to hear your feedback regarding our products.

意见反映

我想听听您对我们产品的意见。

improve

What could we do to improve our service?

改进;改善

我们能做什么来改善服务品质?

invalid

Your warranty is invalid without an official registration stamp.

无效的

您的保修单没盖官方注册章所以无效。

price list

We had some internal problems with the price list.

价目表

我们公司内部在价目表上出了问题。

product quality

Your product quality is terrible.

产品品质

你们的产品品质很差。

purchase

We can send you a shipping label so that you can return your purchase at no extra charge.

购买

我们会寄给你一张出货标签，这样你就可以免费退货。

refund

I want a full refund.

退费

我要全额退费。

replacement

If it doesn't work then we can give you a replacement or a refund.

更换

如果不能用的话我们可以帮你换一台或退费。

warranty

I bought your three-year warranty, but I don't really understand this term.

保修单;保修期

我跟你们买了三年保修期，但 有个条款我不是很清楚。