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商务英语高级写作范文：投诉与索赔原因

1. Complaint for Poor Quality投诉货物质量欠佳

写作案例详解

HSE

Hong Seng Electronics

Blk 3024 #01-118 Ubi Road

Singapore 408720

Fax:65-747-4644; Tel:65-744-0817

27 March 200-

Mr Chua Chee Hieng

Videx Sdn Bhd

4-6 Jalan Pasar

83000 Batu PahatJohor Darul Takzim

Malaysia

Dear Mr Chua

Shipment of Videx (L15) Videocassette Recorders w/remote control:Order No.987303

The above shipment of 60 Videx Model L15 video cassette records with remote control was delivered on 25 March 200,and was checked on delivery.

I am afraid that I really must complain about the quality of these machines.You appear to have supplied us with a product which falls far below the standard our customers expect.The L15 VCRs that you delivered were poorly finished and shoddy.What is more,they are certainly not as good as the demonstration models that I was shown when your representatives visited my shop in early February.

This matter is causing us great inconveniences,since we have now included the L15 in our new catalogue and we are receiving a large number of enquiries about it.We shall now be faced with canceling it from our catalogue,and explaining to customers that it is no longer available.

I should like you to refund the money we have paid you for these machines.Alternatively,if this is unacceptable,I should be prepared to accept the L16 model as a replacement for the L15 at the same price.

I look forward to hearing from you in the very near future.

Yours sincerely

Goh Eng Jee

Shop Manager

2. Complaint for Shortage投诉产品数量不足

写作案例详解

KCDPT

Klotz Cable Distributors PT

JI.Cideng Timur 19

Jakarta,Indonesia

Tel:62-21-2312288 Fax:62-21-2312136

To: Mr Jimmy Loo,Export Manager, Fax:603-3670122

Syntex Cable Corporation,Selangor

Darul Ehsen,Malaysia

From: Mr Samir Rahardjo,Klotz Cables, Fax:62-21-2312136 Indonesia

Date: 13 August 200-

Subject: Missing reel of cable

Dear Mr Loo,

Consignment No.CCD 32176

We received the above consignment of half-inch multicore LAN cable from you this afternoon.

However,on checking the consignment we have discovered that one of the reels of cable (500m) is missing.The bill of lading reference number is CC/3a.

As you know,we have a number of industrial clients who urgently require cable,and this mistake is causing a great deal of inconvenience,and may lead to loss of business.

I should appreciate your looking into this matter and arranging for delivery of the required cable as soon as possible.

Yours sincerely

For Klotz Cable Distribution PT

Samir Rahardjo

Samir Rahardjo

Manager

3. Complaint for Invoice Mistake投诉单据有误

写作案例详解

Sinolib

Sinolib Book Ltd.

Shop 350 Ocean Centre

Canton Road-Kowloon

Hong Kong SAR

Tel:23737689 Fax:23731254

27 May 200-

Mr W Mak,Sales Department

Palette Publishing Co.

14/F Hopeful Building

22-24 Po Heng Road

Aberdeen

Hong Kong SAR

Dear Mr Mak

Subject:Invoice No.P5643/9

We have just received the above invoice for a consignment of books which was delivered on 4 May 200- as part of our exhibition of contemporary Chinese photographer’s work.

However,your invoice states that the consignment contained 240 copies of China on the Move by Shui Man-hing,whereas,in fact,it contained only 200 copies.If you check our original order (No.4378528- copy attached) you will see this was all we ordered.

We trust you will arrange for a new invoice to be issued in the near future,as we shall be happy to settle this account as soon as possible.

Yours sincerely

Sophia Wan

Sophia Wan

Accounts Clerk

4. Complaint for Delivery Delay投诉延误交货时间

写作案例详解

Dear Mr.Smith:

The 1,000 cameras under order 383 shipped per S.S.Pacific arrived here yesterday.

On examination we’ve found that 100 cameras in 2 cases are severely damaged. At first we thought that damage had resulted from the rough handling of the carrier,but an investigation made by the most authoritative surveyor here,China Commodity Inspection Bureau (CCIB),reveals that the damage is attributable to your improper packing.The camera being delicate instrument,we have emphasized repeatedly in your previous letters that proper packing is of utmost importance,and you have made your definite assurance of the reliability of your packing.However,you actual practice has breached the stipulations set forth in Order 383.For further particulars,we refer you to the enclosed inspection certificate issued by CCIB.

Therefore,we are compelled to claim against you.With the inspection fee US $80 included,our loss amounts to $12,200.We hereby enclose a draft for that amount at sight for you to honor.Regarding the damaged cameras we leave them at your disposal.

We expect you to pay prompt attention to this matter.

Sincerely yours,Cc:President King

5. Complaint for Wrong Items投诉收到的货物与订单不符

写作案例详解

Dear Thomas Moore:

Referring to our order No.26 dated June 16th,you have delivered some wrong goods,which arrived on R.P.Charger at Bangkok.

We appreciate your prompt delivery.But,when opening case No.14,we found that it contained chinaware,which we had not ordered.We assume that a mistake may have been made in assembling the order.All other items are correct and in good condition.

As the items we have ordered are needed urgently,please dispatch the missing articles at once.

We enclose a list of detailed description about the items that should have been in case No.14.Please check this with our order and your copy of the invoice.

Meanwhile,we are holding case No.14 at your disposal.Please email us on how to do with it.

Yours sincerely,

David Parker

6. Complaint for Poor Packaging投诉包装不良

写作案例详解

Dear Mr.Petri:

We haven’t got the personal computers we ordered on June 3.

On June 3,we placed an order for ten sets of personal computers.When we discussed the matter on delivery,you promised that it would be made before June 20.However,it is 10 days past the deadline,and your goods still have not reached us. We need these PCs urgently to improve the efficiency of our work; therefore,your failure to deliver them has put us into trouble.

We appreciate your seeing the matter seriously and arranging for the delivery within 5 days.I’m sorry to say if you are still unable to deliver them by July 5th,we shall reluctantly cancel our order and ask for compensation.

Sincerely yours,

Joe Wisdom

商务英语高级写作范文：货物运送

1. 装运申请书 Application Letter of Shipment

写作案例详

Dear Sirs,

We shall shortly have ready for shipment from Liverpool to Alexandria four cases of crockery.The cases measure 1.5x1.5x1m,each weighing about 70kg.Will you please quote your rate for freight and send us details of your sailings and the time usually taken for the voyage.We understand that S.S.Merchant Prince is due to sail on 25th July,but we should like an earlier sailing if possible.

Yours faithfully,

Matthew Kent

2. 告知已装运 Notification of Ready Shipment and Delivery

写作案例详解

Dear Sirs:

We are now pleased to inform you that we have shipped the above goods on boards s.s.“Wuxi”which sails for your port tomorrow.

Enclosed please find one set of shipping documents covering this consignment,which comprises:

1. One non-negotiable copy of B/L

2. Commercial Invoice in duplicate

3. One copy of Certificate of Quality

4. One copy of Certificate of Quantity

5. One copy of Insurance Policy

6. Weight Memo in duplicate

We are glad to have been able to execute your order as contracted and trust that the goods will reach you in good time to meet your urgent need and that they will turn out to your entire satisfaction. We avail ourselves of this opportunity to assure you of our prompt and careful attention in handling your further orders.

Sincerely yours,

Jack Baldwin

3. 货物 Notification of Product Shipment

Sample 1写作案例详解

Dear Mr.Atkinson,

We have received your letter of credit,the contents of which are satisfactory to us.Arrangements for shipment have been already made,and the details are as follows:

Date of shipment from Yokohama:October 6,2000.

Vessel: M/V Yokohama Maru.

ETA New York:October 30,2000.

If you have any questions or require additional information,please do not hesitate to contact us.

Yours sincerely,

David Parkinson

Sample 2

写作案例详解

Dear Sirs,

Your order No.228 of August 10

We are pleased to inform you that the MP3 players have now been shipped to you as specified below.

Packing:in 15 cases,10 players to a case. Marking & Numbering:HTH1-15 in circle,Los Angeles.Particulars of weight and measurement are given in the enclosed sheet.

Shipment:By SS.“Arirang”of KSC Line,which sailed from Pusan on September 5,and is scheduled to arrive at Los Angeles on September 22.

We have given a complete set of Bills of Lading,together with Invoice and Insurance Certificate,both in triplicate,to ABC Bank with a sight draft for US $ 2,000 under the terms of the L/C,and we have received the sum from the said bank.

We should appreciate your information on the arrival of the consignment.

Very truly yours,

4. 货物抵达 Notification of Product Arrival

写作案例详解

Dear Sirs,

We are happy to be able to inform you that the parts you ordered are now in stock and available for pick up at the above address.

Please accept our sincerest apologies for the delay in delivery and we thank you for your patience in this matter.As always,it is our full intent to provide you with dependable and quality service,and in keeping with this goal,we appreciate your understanding in waiting.

If we may be of further assistance,please call upon us at any time.

Sincerely